Privacy Policy

Privacy Policy

Effective Date: 12/02/2025
Last Updated: 12/02/2025

Machine Monitoring Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including condition monitoring, vibration analysis, on-site fan balancing, and thermal imaging.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, company name, job title.

Technical and Service Data: Data collected through condition monitoring, vibration analysis, on-site fan balancing, and thermal imaging.

Payment Information: Billing details, invoices, and payment records (processed securely through third-party payment processors).

Website Usage Data: IP address, browser type, operating system, and other analytical data from our website.

2. How We Use Your Information

We use the collected data for the following purposes:

To provide, manage, and improve our condition monitoring services.

To process transactions and send invoices.

To communicate with you regarding inquiries, contracts, and service updates.

To comply with legal and regulatory requirements.

To enhance the security of our systems and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Service Providers: Third parties that assist with business operations (e.g., IT support, payment processing, cloud storage).

Legal Authorities: If required by law or to protect our legal rights.

Business Transfers: In the case of a business sale, merger, or restructuring.

4. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fu the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

The right to access, correct, or delete your personal information.

The right to object to processing or request data portability.

The right to withdraw consent (where applicable).

The right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us at info@machinemonitoringltd.co.uk

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and collect analytical data. You can adjust your browser settings to refuse cookies if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Machine Monitoring Ltd
172 Brantley Road, Birmingham, B6 7DP
info@machinemonitoringltd.co.uk